Safe Shipping

Shipping Policy

Domestic Orders (US)

🕒 Processing Time

1-2 business days (excluding weekends/holidays). Orders placed after 2pm EST will ship the next business day.

🚚 Shipping Options

Service Fees Estimated Delivery Time

Standard Shipping Free 5-7 Business Days

📦 Package Tracking

Tracking number automatically sent via email after shipment

Real-time updates through [Carrier Name] portal

International Shipping

🌍 Available Countries

US, Canada, UK, EU, Australia

💸 Shipping Costs

Calculated at checkout based on destination/weight

⏳ Delivery Time

10-21 business days (varies by customs)

❗ Important Notes

Customs/Duty: Recipient’s Responsibility

Restricted Items: Porcelain only available in select countries (see FAQ)

Returns & Exchanges

The ZenifyFlow Promise

We offer a 30-day return policy for unused/unopened items.

✅ ELIGIBLE

Damaged during shipping

Wrong item received

❌ NOT ELIGIBLE

Personalized/custom orders

Opened scented products (for safety reasons)

Final sale items

How to return an item

Step 1

Send an email to care@zenifyflow.com within 7 days of delivery with:

Order number

Photos of the issue (for damaged items)

Step 2

We will email:

Prepaid return label (U.S. customers)

International return instructions

Step 3

Pack item in original packaging

Include a copy of invoice

Send to the nearest [carrier name] location

Refunds

🔄 Process Timeline

3-5 business days after receiving return

Shipping to original form of payment

💳 Exceptions

International duties are not refundable

15% on non-defective returns Restocking fee

Sustainability Commitment

Porcelain delivery: ZenifyFlow exquisite anti-fall gift box

Incense delivery: Incense is easy to break, it will be wrapped in multiple layers of foam, (incense ash can be used for fertilizer)

Damaged items: donated to local art school

Frequently Asked Questions

Q: My tracking shows that it has been delivered, but I didn’t receive it.

A: Contact the carrier first, then email us the details.

Q: Can I change the color of the cup?

A: Yes! Email us before returning.

Q: What should I do with broken porcelain or broken incense?

A: Keep all packaging materials and take pictures of the damage within 48 hours.

Need help?

📧 h@zenifyflow.com。